NOTE TO OUR CLIENTS: We are in the process of sending a letter out by mail to each of our clients impacted by our current tour cancellations (this is a large number), but we are posting this on our website as well for those who are comfortable online and may see this update sooner through this format. Thank you for your patience and understanding as we work with limited staffing and resources during this time.
April 1, 2020
I hope this finds you staying safe and healthy and at home. I wanted to send you an update on our tours for 2020.
As we have monitored world events and government updates related to COVID-19, we’ve also been in ongoing communication with our travel suppliers and industry experts. We have made the difficult decision to cancel all tours scheduled through the end of May, as well as the majority of our domestic tours by air and all of our international tours by air through the end of this year.
This decision includes the following: Big Bend, Pioneer Woman/Oklahoma, Grand Canyon, Holy Land Summer, South Africa, Russia, San Francisco, Alaska Land, Albuquerque/Balloon Fest, Italy, Nile River/Egypt, and Australia/New Zealand.
Refunds will take longer to process than usual. This is because we must wait to receive refunds from our suppliers. Unfortunately, due to the shutdowns around the country as well as the volume of cancellations that everyone in our industry is dealing with, we have to expect a longer delay than what is the norm. Please know your money is safe and our staff is working hard to process your refunds as we are able.
Some of our clients have asked us to transfer their deposits/payments to another tour or to hold their payments to apply to another tour later and this option is available for those who want it. We can do this on a request basis, but you must contact us and let us know you’d like to do this. Otherwise, we will issue you a refund. We do hope to release our 2021 tour schedule in June.
Please contact our office by phone (225.654.9210) or by email (firstname.lastname@example.org) with any questions or concerns. Our staffing is extremely limited at this time (currently 9am-12noon Monday-Friday), as we follow the state and federal stay-at-home guidelines, but we are checking voicemail and will respond as soon as possible. You can also check our website at zacharytravel.com for updates.
Zachary Travel is a full-service travel agency that's served the travel needs of Zachary, Baton Rouge, and clients in Louisiana, Mississippi, Texas and beyond for almost 40 years. Contact us at 225.654.9210 or email us at email@example.com.